Order & Payment

 

❀ What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, as well as other payment methods available at the time of order.

❀ Can I modify or cancel my order?

If your order has not yet been prepared, contact us quickly with your first name, last name, and order number via the contact form.
We will do our best to modify or cancel it.

Delivery

❀ What are the delivery times?

Delivery times vary depending on your country of delivery. Generally, orders are shipped within 3-5 days after your order.

❀ Do you ship internationally?

Yes, we ship to France and internationally; all available countries are listed on the Delivery & Returns page. 

❀ How much does shipping cost?

Shipping costs are calculated at checkout based on your address and chosen delivery method.

❀ How can I track my package?

Once your order is shipped, you will receive a tracking number via email.

❀ What if my package is lost or delayed?

Contact us via the contact form with your order number so we can check the situation with the carrier.

Products

❀ What materials are your keychains made from?

Our keychains are made from various materials such as metal, acrylic, resin, or polymer clay, depending on the model.

❀ Are the keychains water-resistant?

Most of our models withstand daily use, but we recommend avoiding prolonged exposure to water and applying excessive force. 

❀ Do you offer limited collections?

Some shoujo collections are offered in limited quantities. When a product is out of stock, a restock may be planned. Restock dates and exclusive announcements are communicated only on our social media, so remember to follow us to stay updated.

 

Customization

❀ Can I customize a keychain?

Yes, a keychain can be customized. Contact us via the contact form to submit your customization idea.

❀ How long does a customized order take?

Depending on the request and feedback, custom creations may take an additional 1-2 weeks before shipping.

❀ Can I see a preview before manufacturing?

For all customizations, a preview of the keychain is sent before final validation.

❀ Do you accept bulk orders?

Yes, we offer tailored pricing for businesses, events, or associations.

 

Returns & Refunds

❀ Can I return a product?

Yes, you have a return period in accordance with our refund policy.

❀ Are customized products refundable?

Customized items are generally not returnable except in case of defect.

❀ When will I receive my refund?

Once the return is validated, the refund is processed within a few business days.

❀ What if my product arrives damaged?

Contact us with photos of the product and packaging so we can find a solution quickly.

Care

❀ How do I clean my keychain?

Use a soft, slightly damp cloth to clean your keychain.

❀ How can I prevent wear and tear?

Avoid impacts, excessive humidity, and applying excessive force. 

Contact

❀ How can I contact customer service?

You can contact us via the contact form or by email.

❀ How long does it take for you to reply?

We generally respond within 48 to 72 business hours.